It is not abnormal for parents to report a lost or forgotten Parent Portal username or password to teachers at conferences. Here's some info that may be helpful:
I send parents an AccessID/Password when a Parent Portal permission form is completed. However, this is not the same as a Parent Portal username and password. The AccessID/Password simply allows the parent to make an account of their own attached to a specific student. PowerSchool requires parents to make up their own username and password. I can not see the password that parents make up.
When parents forget their username and/or password the system can email it back to them. All they need to do is go to
and click the HAVING TROUBLE SIGNING IN? link.
They will be presented with two tabs: Forgot Password? and Forgot Username? They can use both if needed.
Note that the system will only email the username/password that the parent has made up to the email address that is on file for Parent Portal. If the parent has multiple email accounts they need to check the one that they used when they signed up for Parent Portal.